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Most Popular FAQs

Table of Contents

Searches and Requests

What is a request, and how are requests calculated?

A Doofinder server request refers to any interaction with the server, and your account's request usage is influenced by API requests, Search requests, and Recommendation requests. A single search involves multiple requests, depending on the features used. Navigation within the Doofinder admin also triggers requests. For additional details, consult the article ‘How are requests calculated?’

A search request is generated from user queries through the Doofinder Layer on your webpage, with a single search often generating multiple requests to Doofinder's servers, depending on the features being used. The Searches in your Stats chart reflect the successfully resolved searches within a timeframe, but keep in mind that these numbers might differ from the "search requests" displayed in the account's usage section.

Why am I seeing API requests?

Each time your feed is processed, either manually or automatically, requests are counted. This includes all indexing requests, whether a feed or API. Platforms such as WooCommerce, Magento2, Shopify, BigCommerce, Shopware and JTL, can index in real time, using 'update on save', which also consumes requests. In addition, navigation within the Doofinder admin also generates requests, for example, within the statistics page.

Search - Layer

Why does the value of my search box appear in Statistics?

This text may be entered in your search box as "value" and not as a "placeholder". This can cause searches to be performed with that value. To avoid this, the text should be introduced as a "placeholder".

Promotional Tools and Optimize

What is the score and how is it calculated?

Doofinder employs a scoring system to rank search results based on their relevance to the search query performed. The scoring is an attribute of a numerical value determined by Doofinder's algorithm. The closer is the result of the search query, the higher is the scoring value. Therefore, results in search are always sorted by the score with the most relevant results (the highest score) appearing first, and on descending order (Highest to Lowest).

Doofinder's Search offers two mechanisms to influence the scoring system as it is based on your search fields configuration and the content indexed within your feed.

  1. Boosting: use manual or automatic boosting to apply a new value, either to specific products you choose (manual boosting) or according to user behaviour.

  2. Relevance Criteria: use Relevance Criteria when the score doesn't align with your desired results as it allows you to define the sequence in which the layer should display products.

What is the difference between Relevance Criteria and Sorting Options?

  • Relevance Criteria is how the system decides which products respond best to the search query performed according to the criterion applied.

  • Sorting Options is how the user wants to view those results. Learn more on Sorting Options.

How can I promote specific products?

For targeted product promotion, employ our Boosting and Custom Results features. These tools are designed to align with your marketing and sales strategy, enabling you to shape your users' browsing experience for optimal results.

How can I exclude out of stock items?

Doofinder offers an automated tool for efficiently excluding "out of stock" products. In your Admin Panel, navigate to Configuration > Indices. Access the "Configuration" button on the right-side of the panel, enable or disable the "exclude out of stock products" option based on your requirements. Prior to activation, confirm that your product feed includes a "availability" field with the value "out of stock". Learn more on Feed Fields.

How can I create a banner?

To set up Banners, access your Doofinder Admin Panel > Search > Promotional Tools > Banners. Add new banners by clicking the "Add Banner" button and fill in the required information following the provided instructions.

Yes, yo can link more than one search term to the same product using Synonyms. This ensures that your results align with search terms not included in your data feed. Learn more about Synonyms.

What happens if I reject an AI SynonymBoost suggestion?

When you reject a suggestion by clicking on the trash button, that Search Engine will no longer offer that suggestion as it is permanently removed from the list. By learning from your choices, the algorithm improves and suggests better options in the future. Learn more on AI SynonymBoost.

How many AI generated synonyms can I see at the same time?

You can see up to 10 sets of synonyms suggested in the section “AI SynonymBoost”. New suggestions appear after you accept or reject the ones appearing in the carousel.

How can I know if there are any new suggestions from the last time using Synonyms?

Accessing to Synonyms and looking at “AI SynonymBoost”, the label “New synonyms to see” appears beside the title. The label indicates that there are new suggestions. If you have less than 10 sets of synonyms displaying, the newest set of synonyms appear first. If you have more than 10 sets of synonyms displaying, you will need to add o remove one for the new one to appear.

How can I appropriately use AI SynonymBoost?

  • Select your Industry correctly for your Store. Suggestions depend on the Industry selected and the language configured. If the suggested synonyms are inappropriate it might be for an incorrect chosen industry. Revise it from your Store Settings.

  • Regularly review new suggestions to keep yours up-to-date.

  • Give us your feedback about inadequate suggestions. This helps us improve the algorithm for all users.

Recommendations

Is there a limit for the carousels on my plan?

No, there is no limit to the number of carousels to use on any plan. You can create and activate as many carousels as you desire.

No. All products you get must be on the same plan. This means that regardless of the product you choose, the same plan structure and features will be provided. Find all the information related to plans here.

Quiz maker

Is there a limit to the number of slides I can add to a quiz?

No, there is no limit to the number of slides you can add. You can include as many slides as needed, whether they contain questions, messages, or forms, to meet your business objectives.

Can I collect customer information with the Quiz maker?

Yes, Quiz maker allows you to create forms for collecting customer details, such as names, emails, and custom information fields. Check about forms on Quiz maker set up.

Can I download the data collected from forms?

Yes, you can download form data by clicking on the “Form CSV” button in the main panel or in the quiz configuration. You’ll receive an email with a link to the CSV file, valid for 6 hours. This data can be used for customer analysis and marketing purposes.

Is there a way to track quiz performance?

Yes, the Admin Panel shows key performance metrics for each quiz, including impressions, starts, completions, and CTR (Click-Through Rate). These metrics help you monitor how well your quizzes are engaging users.

Can users skip questions in a quiz?

Currently, it’s not possible to skip questions in the quiz. However, we are continuously improving our products and we may add this in the future. To offer flexibility, you can add an "Other" option to your questions to cover all potential responses.

Are there any best practices or recommendations for quiz design?

  • Use clear and concise questions that align with your target audience's preferences.
  • Focus on creating a seamless flow that gradually narrows results, enhancing the user experience.
  • Optimize forms for lead generation by keeping fields relevant and concise.

Stats and Conversions

Why has my Conversion Rate gone down?

When using Search, you might want to review your stats and check out your top opportunities. These are results provided by Doofinder, even if there isn't an exact match in the catalog. You can enhance these results by adding synonyms or setting up custom results to direct your customers to the most relevant options.

Why is my CTR on Search so low?

To boost your click-through rate (CTR) on your Search subscription, it's likely that you'll need to set up some Promotional tools or Optimization features within the Doofinder Admin Panel.

Go to your Admin Panel > Configuration > Store Settings > Sales data configuration. For more information, read the article Sales Data Configuration.

After a user starts a search, a session begins, and if a purchase occurs within 12 hours, it is recorded. The conversion rate is determined by dividing the number of purchases by the number of search sessions, representing sales relative to users who utilized the Search Engine. Achieving this involves registering an event when a search is initiated, and for recording sales, configuring the confirmation order URL is necessary.

Doofinder does not provide this data since it does not capture the user's ID or the cart. It only measures the ratio between checkouts and search sessions.

Indexing

Why are my products not showing up in the search results?

Typically, if a product doesn't appear in the search results, it could be due to several reasons: it's not indexed in the feed, the product is out of stock, a customized result is matching the search query, or the data feed wasn't fully read. If your catalog is in order, you can resolve this by manually re-indexing the data feed in your Doofinder control panel. To initiate this process, navigate to your Admin Panel > Configuration > Indices and click on the "Process Now" button. Make sure you are in the correct Search Engine if you have multiple ones, take a look on Store and SE at the top-menu.

How can I change my indexing settings?

To modify your indexing settings please navigate to the Indices section in your Admin Panel. Go to your Admin Panel > Configuration > Indices and click on the Configuration icon at the right top to display the available options.

Can I schedule indexing at a specific time or date?

By default, Doofinder indexes product data on a daily basis when the automatic option is enabled. However, starting with the PRO Plan, you can choose between indexing your feed once a day, periodically, configuring a time interval between indexes or scheduling specific timing. To access these options, please go to your Admin Panel > Configuration > Indices and click on "Configuration". More info in the article “How to Configure Indexing Options”.

Find more information in the article Indexing Options.

Can I include multiple prices for the same product?

Yes, you can include multiple prices for the same product. Follow the instructions outlined in the article titled B2B Personalized Pricing.

Products are displayed without VAT in WooCommerce

Doofinder indexes your data feed on servers located in Ireland and the USA. You need to change your taxes configuration by accessing your WooCommerce > Settings > Tax > Calculate tax based on: Shop base address.

How can I use the Doofinder API?

To use the Doofinder API refer to our Search & Management API documentation.

What's Doofinder user agent?

Doofinder/4.0 (+http://www.doofinder.com)

How can I delete an index?

To delete an Index, go to Configuration > Indices, choose the index you want to delete, click on the three dotted menu beside the index, and select “Delete”. A pop-up will appear. Follow the steps to delete the Index.

How can I delete a source of an index?

To delete a source, go to Configuration > Indices, click on the trash icon next to the source you want to delete. A pop-up will appear. Follow the steps to delete the source.

Stores and Search Engine

What is the difference between a Store and a Search Engine?

The Store in Doofinder Admin Panel is linked to your primary web domain, hosting all functionalities. The Search Engine manages product data, applying various business rules. Each Search Engine has a unique "Hash ID" for synchronizing your website with rules and data feed. Stores can have multiple Search Engines for different languages and currencies.

Do I have to pay extra for adding additional Stores?

No, there are no additional charges for adding extra stores. Ensure that your existing plan adequately accommodates the usage across all your stores.

Can I include more than one currency per Search Engine?

Yes, it is possible to include more than one currency per Search Engine, thanks to Doofinder's multicurrency support. The introduction of the multiprice attribute allows you to manage multiple prices and currencies within a single Search Engine. This feature simplifies operations, enhances flexibility, and provides an efficient way to handle various currencies and price configurations across regions, streamlining the management of your store's global presence. Get more information here.

Where can I find my Store ID?

You can find your Store ID in your Admin Panel. Go to Configuration > Store Settings and, at the top right corner of the page, you will see your Store ID.

How can I delete a Store?

To delete a Store go to Configuration > Store Settings, choose the Store you want to delete on the top bar. Scroll down to the end of the Store Settings panel and click on “Delete store”. A pop-up will appear. Follow the steps to delete store.

Remember that once you delete a Store all ongoing activity in all its Search Engines will be disrupted. This action cannot be undone.

Can I reactivate a deleted Store?

No, you can't. Once you delete a Store, this action is irreversible.

How can I delete a Search Engine?

To delete a Search Engine go to Configuration > Store Search Engines, choose the Search Engine you want to delete and click on the dropdown menu on the right-side of the SE. Select “Delete”. A pop-up will appear. Follow the steps to delete the Search Engine.

Remember that once you delete a Search Engine all ongoing activity will be disrupted. This action cannot be undone.

Can I reactivate a deleted Search Engine?

No, you can't. Once you delete a Store, this action is irreversible.

Can I reactivate an inactive Search Engine?

Yes, you can reactivate an inactive Search Engine. Go to your Admin Panel > Configuration > Store Search Engines. Click on "Reactivate" on the Search Engine of your choice.

Subscriptions and Plan changes

How can I cancel my subscription?

If you decide to cancel your subscription, go to Account > General > My Subscription, click on Cancel subscription and follow the cancellation flow.

Remember that canceling your subscription means selecting which product you want to cancel. A pop-up will appear, and you can select which products you want to stop using. If you are using SHOPIFY billing, you need to cancel the service from your Shopify and uninstall the Doofinder app.

For more information, refer to the article “How to cancel my subscription”.

How much notice period is necessary to unsubscribe from Doofinder?

You can cancel at any time. Note that the cancellation becomes effective at the end of your current billing period. Once cancelled, your service will remain active until that date, after which it will automatically switch to our Free plan.

For example, if you’re on an annual plan that ends in December 2025 and you cancel in August 2025, you’ll still have access to the service until December 2025. Your plan will not renew in January 2026.

Can I get a refund if I cancel before the end of the subscription?

We do not offer refunds for early cancellations. Your subscription will remain active until the end of the billing period, even if you cancel before then.

How can I change my plan?

You can update your subscription by navigating to the Admin Panel and selecting Account > General > My Subscription > Change Subscription. In this step, you will choose the plan for your selected products. For more information, refer to How to change your Subscription.

What is included in my plan?

You can verify what is included in your plan under Account > General > My Subscription panel where your current and active subscriptions will be visible, in there you can always visit your plan details. Find all the information related to plans here.

I have subscribed to a plan; how long does it take to be active again?

The activation of the service is immediate. If you proceed without seeing Doofinder running on your website, empty the browser's cache, and it will be activated.

If I reach the usage limit, how can I reactivate Doofinder's Search or Recommendations?

If you pay through Paypal or a Credit Card, you can upgrade your plan; or in Account > General > Usage > buy a Pack immediately from your Admin Panel.

I bought a pack; how long does it take to be active again?

The reactivation of the service is immediate. If you cannot see Doofinder working on your site, empty the browser's cache, and Doofinder will be reactivated.

What is the Non-Stop service?

Non Stop Service allows you to configure the automatic purchase of packs when your account reaches the requests limit of your subscribed plan. This way, your service won't be stopped once your query limit is reached. More information in the article “Non-Stop Service”.

Why am I receiving multiple invoices?

Certain services, like the non-stop service or additional packs, are billed separately, resulting in the issuance of multiple invoices.

Reports and Notifications

How can I change my notification settings?

Upon accessing your Doofinder Account Panel, navigate to the Profile section to manage your notification preferences based on your role. For more details on configuring notification preferences, click here.

Why am I not receiving my invoice via Email?

To receive your invoice via email, make sure your user has one of the following roles enabled: Owner, Administrator or Billing role. To learn about roles, read Team Management.

User Management

Why can’t I see certain parts of the Admin Panel?

Doofinder offers three distinct roles, each with specific access areas: Administrator, Billing, and Manager. Verify your current role in the Team Members section of your Account Panel (if available), and request the Account Owner to make any necessary modifications. Explore the roles in detail here.

How can I add new team member?

To create a new user for your account, go to your Admin Panel > Account > User > Team members > fill in the email field and choose one of the available roles. Pressing the "Add" button will send to that address an email invitation link. After the user has signed up, they can start using the Admin Panel with the chosen restrictions.

Only Account Owners have access to the Team Members Menu.

Where can I find my API Keys?

You can find your API Keys in Account > User > API Keys. There you will find your API Keys.

Where can I check the Doofinder services status?

You can check the real-time status of Doofinder services by visiting the Support Documentation page. Simply click the "System" button in the bottom left of the navigation menu to access the Doofinder Service Status Panel.

Additionally, if you click the “Get Updates” button in the top-right corner of the status panel, you’ll receive email notifications when services are back on track.

Installation

Is it necessary to use your modules to implement Doofinder?

No, it is not necessary. If you have a product data feed, e.g. Google Shopping; that's enough to get you started.

We couldn't check the plugin due to a connection error

Doofinder tries to check the plugin installation by a URL. If Doofinder cannot access the plugin, the guided configuration can continue. Just select the "other eCommerce" option as a platform and proceed with the configuration.

Security

How can I prevent bot attacks?

First, let's get this sorted!

How does bots attack? Bots attack your website, not Doofinder directly. Specifically they attack through your internal or native search. When a bot searches your site, it sends those searches to Doofinder, causing an increase in consumption. This happens because of how your plugin is configured to replace your site's internal search with Doofinder.

To fix this in the long run, it is crucial to make your site more secure. To do this, you can use tools like Cloudflare and IP blacklists to prevent bots from spamming your searches, among any other security measures you can implement to prevent bots from reaching your site.

We strongly recommend updating the Doofinder plugin and Layer to the latest version, in case of deprecated plugin version and/or use of V7 layer.

Plugins: If you're using any of these plugins, explore the links below for further assistance.

  • Prestashop: Be sure to 'unhook' the productSearchProvider hook module. Click the link below for step-by-step instructions.
    'Hooks Management'.

My website requires access credentials

You can include the access credentials in the URL of the feed so that it can be indexed, for example:

http: // usr: psw @ server / Tests

You can also include our IPs so that those credentials are not required. Our IPs:

Europe: 54.171.4.216

USA: 52.2.218.41

Asia: 18.143.220.25

What's doofinder user agent?

Doofinder/4.0 (+http://www.doofinder.com)

Which are the Doofinder IPs?

The Doofinder IPs are:

Europe: 54.171.4.216

USA: 52.2.218.41

Asia: 18.143.220.25

Doofinder and the Data Usage

In an effort to respect user privacy and comply with current regulations, Doofinder has chosen to use LocalStorage instead of cookies for storing relevant data on the user’s browser. To know more, click here.

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