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FAQ

Find your question here. Discover the frequently asked questions.

Indexing

Questions about indexing products, scheduling index jobs, API usage, deleting indices, and error logs.

Installation

Implementing Doofinder modules, plugins and handling connection errors.

Promotional Tools and Optimize

Details about the search result scoring, relevance criteria, sorting options, and managing promotional tools.

Quiz maker

Main functionalities of the Quiz maker including limits, data collection, performance tracking, and best practices.

Recommendations

Info about recommendation carousels, plan limits, logic changes, and interpretation of impressions.

Reports and Notifications

How to change notification settings and receive reports such as weekly stats or invoices.

Requests and Usage

Learn about how requests and usage works in your Doofinder admin.

Search - Layer

How search input values can appear in statistics and how to manage your results.

Security

How to manage bot attacks, website credentials for feeds, user agent info, allowed IPs, and data usage/privacy.

Stats and Conversions

How to view sales from searches, how conversion metrics are calculated, CTR vs exit rate, and configuration of sales tracking.

Stores and Search Engine

Difference between stores and search engines, plan inclusions, multi-currency support, and how to manage stores/search engines.

Subscriptions and Billing

All about canceling subscriptions, invoices, refunds, and payment methods.

User Management

FAQs about admin panel access, adding team members, API keys, and service status.

How Is Usage Calculated?

Find out how requests and impressions are calculated and learn about the account usage.

Doofinder Glossary

Learn more about Doofinder terms used in day-to-day operations. Find here a comprehensive guide to understand each feature and function.