This page explains how to reach the Doofinder support team. All support requests start through the Messenger, available directly in your Doofinder Admin Panel. Our AI assistant, Mateo, is available 24/7 to help you get answers quickly, with no waiting required.
Note: The Messenger is the only way to reach the support team. Direct email submissions are not available.
When you open the Messenger, you will be connected to Mateo, Doofinder’s AI support assistant. Mateo can help you with a wide range of questions, including:
Mateo has access to the full Doofinder knowledge base and responds instantly. He also speaks your language. You can write to him in English, French, Spanish, or any other language, and he will reply accordingly. For most questions, you will get a complete answer without needing to wait.
Tip: The more detail you include in your message, the faster Mateo can help. Mention your platform, describe the issue, and include any error messages or steps you have already tried.
If Mateo cannot fully resolve your issue, your conversation will be escalated to a support agent. At that point, a support ticket is created automatically on your behalf.
From that moment, you can continue the conversation either through the Messenger or by replying to the email thread. Both channels are connected to the same ticket, so you can use whichever is more convenient.
Note: Mateo handles all conversations first. If your question requires further review, escalation is automatic. You do not need to request it manually.
When you start a new conversation with Mateo, an arrow will appear in the top-left corner of the chat. Clicking it will display all your past interactions, allowing you to easily revisit or continue previous conversations.
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If you do not have a Doofinder account yet, or if you have questions about plans and pricing, contact our sales team at doofinder.com/en/contact .
Whatever your question is, our team is ready. Start a conversation with Mateo now and get an answer in seconds.
